FAQs
Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Orders are usually processed within 1–3 business days.
Processing time is separate from shipping time and does not include weekends or public holidays.
How long does shipping take?
Estimated delivery time is typically 7–14 business days after your order has been dispatched.
Delivery times may vary depending on your location, carrier delays, customs processing, weather conditions, or peak shipping periods.
Do you offer free shipping?
Yes.
We offer free shipping on all orders with no minimum purchase requirement.
How do I track my order?
Once your order has been dispatched, tracking information will be sent to the email address you provided during checkout when tracking is available.
Please allow a short period for tracking information to become active after receiving your shipping confirmation.
Can I change my shipping address?
If your order has not yet been dispatched, contact us as soon as possible at support@garlykitchen.shop.
We will do our best to update your address, but changes cannot be guaranteed once your order has entered fulfilment or shipping.
My order is taking longer than expected. What should I do?
Occasional delays can happen due to carrier networks, customs, weather, public holidays, or other circumstances outside our control.
If your order appears significantly delayed, contact us at support@garlykitchen.shop and include your order number.
Products
What type of products does Garly Kitchen sell?
Garly Kitchen offers a curated selection of kitchenware, kitchen gadgets, storage solutions, serving accessories, home kitchen essentials, and practical everyday tools.
Are product colours exactly the same as the photos?
We make every effort to display product colours accurately.
However, colours may appear slightly different depending on your screen settings, lighting, photography, or manufacturing variations.
Where can I find product dimensions and specifications?
Product dimensions, materials, features, and other specifications are listed on the relevant product page whenever available.
We recommend checking these details carefully before placing your order.
How should I care for my products?
Care instructions vary depending on the material and product.
Please refer to the product description or care information on the product page.
When in doubt, we recommend gentle hand washing and avoiding abrasive cleaning materials unless the product is specifically stated to be dishwasher safe.
Payments
What payment methods do you accept?
Available payment methods are displayed securely during checkout and may include major credit or debit cards and other payment options supported by our checkout provider.
Is my payment information secure?
Payments are processed through secure third-party payment providers.
Garly Kitchen does not directly store your complete credit or debit card information.
What currency will I be charged in?
The currency shown during checkout is the currency used to process your order.
Your bank or card provider may apply currency conversion or international transaction fees depending on your account.
Returns & Issues
What should I do if my item arrives damaged?
Please contact us at support@garlykitchen.shop as soon as reasonably possible.
Include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging where relevant
This helps us assess the issue quickly and provide an appropriate solution.
What if I receive the wrong item?
Contact our support team and include your order number and clear photos of the item received.
We will review the issue and help resolve it.
Can I return an item?
Return eligibility depends on the condition of the item and the terms set out in our Refund Policy.
Please review our Refund Policy for complete information before requesting a return.
Contact
How can I contact Garly Kitchen?
You can email us at:
Our business address is:
Garly Kitchen
77 Main Rd
Hepburn Springs VIC 3461
Australia
Please include your order number when contacting us about an existing order so we can assist you more efficiently.