Kitchenware for the meals you make every day.

Shipping policy

At Garly Kitchen, we aim to make every order simple and straightforward from checkout to delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order has been placed.

Processing times do not include weekends or public holidays. During peak periods, promotional events, or holidays, processing may occasionally take a little longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Free Shipping

We offer free shipping on all orders with no minimum purchase requirement.

There are no hidden shipping fees added based on your order value.

Estimated Delivery Time

Estimated delivery time is:

7–14 business days after dispatch.

Delivery times are estimates and may vary depending on your destination, courier network, customs processing, weather conditions, public holidays, or other circumstances outside our reasonable control.

Processing time and shipping time are separate.

For example, an order may require up to 1–3 business days to process before entering the estimated 7–14 business day delivery period.

Order Tracking

When tracking is available, tracking details will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@garlykitchen.shop.

We will make reasonable efforts to update your information before the order is dispatched, but we cannot guarantee changes once an order has entered the fulfilment or shipping process.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by law.

Delayed Deliveries

Occasionally, deliveries may be delayed due to circumstances outside our control, including carrier delays, severe weather, customs processing, transportation disruptions, or unusually high shipping volumes.

If your order appears significantly delayed, please contact us and we will assist you in checking its delivery status.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking around the delivery location and any safe-drop areas.

  • Checking with household members or neighbours.

  • Contacting the delivery carrier where applicable.

If the package still cannot be located, contact us at support@garlykitchen.shop and we will review the situation with you.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged item

  • Photographs of the packaging where relevant

We will review the issue and provide an appropriate solution in accordance with our store policies and applicable consumer laws.

International Orders

International deliveries may be subject to customs procedures, import regulations, taxes, duties, or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the recipient unless otherwise stated during checkout.

Customs procedures may also result in additional delivery delays.

Contact Us

If you have any questions regarding shipping or your order, please contact:

Garly Kitchen
77 Main Rd
Hepburn Springs VIC 3461
Australia

Email: support@garlykitchen.shop